DO NOT MESSAGE US ON KICKSTARTER!
about 7 years ago
– Thu, Oct 05, 2017 at 10:26:46 AM
Hey BB's!
REALLY IMPORTANT!
You MUST email us at [email protected] if you want us to fix an issue with your order! So, please do not message us here because it is very likely your response will be missed. We see EVERYTHING that comes through [email protected]!
Thank you so much for understanding! <3 <3 <3
-Arel
another update :)
over 7 years ago
– Tue, Aug 22, 2017 at 09:56:30 PM
Good morning!!! It's 6:46am and I am already up preparing beaus for shipment!
I just wanted to send another friendly update. If you haven't received tracking notifications, it's coming. I'm hearing mix reviews, some people never received one and got their beau, others are getting the notifications. I am talking with George from KS customer service on that one. (Waiting to hear back and make sure there isn't anything more I can do.)
We have packed and shipped 962 orders. There are 958 more to go. I'm hoping Amy and I can get at least 300+ done today. We are working so hard to get all of the beaus packed. I am really pushing to have every order shipped by this Friday. Then the team and I can go through and follow up.
I hope this helps put the process in better perspective. The team and I are working hard stay on top of everything. If you need anything at all. Please don't hesitate to reach out at: [email protected]
We are 100% dedicated to you guys! We've learned so much through this experience and are so excited for what's to come. As always, thank you for being the best customers/friends/readers a girl can ask for!
-Benita & BB team