Can I add more Book Beaus after I have already selected my pledge level?
Yes! Kickstarter doesn't make it a very easy process which is why we have partnered with BackerKit. After the campaign is over, you will be sent a survey with options to not only select the fabrics you want for each Book Beau in your pledge level, but also an option to add more Book Beaus to your order!
Last updated: April 27, 2017 10:53
How do I select the fabrics for my Book Beaus?
At the end of the campaign, you will be sent a survey which will give you options to select individual fabrics for each Book Beau in your pledge level as well as any additional Book Beaus you add to your order?
Last updated: April 27, 2017 10:53
The campaign is over, but is there still a way to order a Book Beau?
Yes! Right here on BackerKit you will be able to continue purchasing Book Beaus until we launch our website!
When will my Book Beau ship?
Right now we are projecting that we will be able to ship all Book Beaus by July 1st.
When can I pick a design for my Book Beau?
Right now! If you were a Kickstarter backer, you should have received a survey asking which fabrics you wanted.
Are the fabrics from the Kickstarter the only options?
Right now, yes. This is our very first bulk purchase. As we get things up and running with our manufacturer and e-commerce store, we'll be able to add A LOT more fabric designs!
Where can I view the Fabrics?
All of our fabric designs are on the Kickstarter page. Go to www.bookbeau.com. And scroll down to see pictures of the eight fabric options.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.